I started the process, then got hung up on the last step, I think it was getting program information. I've been a big proponent for many years but I'm at the end of my patience with them nowadays. I'm actively looking for a way to leave TiVo. Really? Why do I need to argue with TiVo to provide me with the service I'm paying for? Your Bolts aren't working despite how many times you ask me to plug it in a different outlet - accept that and let's move on to fix it. That was my last experience with Tivo customer service and they wasted several hours of my time arguing with them to take back both of their non-functioning TiVo Bolts. And don't even get me started on the uselessness of the TiVo Bolt. I will have no service for nearly two weeks and I'm supposed to accept that without any kind of prorated deduction on my account. To fix my broken TiVo, I have to mail in my broken box and wait for it to be received and processed on TiVo's end and wait further for another unit to be mailed to me. It wasn't even the resolution the old good TiVo customer service would provide but an example of their new "let's screw the customer" agenda. My most recent discussion with Tivo this week was a week long persuasion and only after my last testy phone call did I get some resolution. If a box isn't working, I want an exchange and don't want to fight for it. With the handful of TiVo problems I have had, it has never been the installation that was the problem but always the hardware. August 9, 2018.įirst, I have many Tivos and I know how to hook one up and second, I've been in the IT industry longer than Tivo has been around so I'm not a newbie to technology. My advice to anyone thinking about renting or buying a TiVo DON"T DO IT. I'm now convinced that TiVo is running a scam on its customers after they've decided that you are a sucker for purchasing their useless products. If hadn't invested so much money in TiVo, I'd dump the box and move on to another DVR recorder. They will email you when they correct the problem." I've never heard from any TiVo tech support. Same answer: "Our software techs know about the problem and they are working on a fix. Also cannot search and record any new TV shows. All worked well until three weeks ago when Netflix, Prime Video, and Xfinity On Demand streaming stopped downloading. Purchased a Tivo Roamio/Plus and a Lifetime Service Plan for a total of $1000.00 in Aug 2015. PS: I'm not moving to a Comcast DVR after all. The cable worked and now I am able to view all of the missing(V312) apps. Open the Documents folder and delete the contents within it.Tivo supervisor tech responded by phone(this was a"first") to my negative review(8/9) and advised me to try connecting an ethernet cable to my wi-fi router and my TiVo box.Go to the following folder: /Users//Library/Application Support/Box/Box Edit.Hold the Alt/Option key on your keyboard and select the Library folder).Click on Go in the upper left hand toolbar.Follow the steps below to locate the Library folder: Access the hidden Library folder - (Note: The library folder is hidden by default.Quit Box Edit by searching in Spotlight for "Activity Monitor", then close the Box Edit application.Go to this file path in Windows explorer: C:\Users\\AppData\Local\Box\Box Edit\Documents\ and delete all the files and folders in that folder.Quit Box Edit by searching in Windows for "Task Manager." Close the Box Tools application if it's running and then go to the Processes tab and terminate the Box Edit process and the BoxLocalCom process.Please follow the steps below to clear your Box Edit cache: Before you clear your cache, ensure your content located on box.com is up to date. This will clear out any cached content in which you have opened with Box Edit. If so, we may recommend you clear your Box Edit cache. You may experience an error when saving or attempting to open content with Box Edit/Tools.
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